easy-forum
English Support - Software => easySoft => Thema gestartet von: wello am März 14, 2007, 08:54:58 Vormittag
-
Good morning everyone.
I have a problem with installing ES PRO 6.20 under Windows XP SP2. The installer tells me that I can install it only on SP1. I read on Moeller site that there's an Update 6.21 on SP2 but there's no whole 6.21 program on SP2. So I have whole program (on CD) 6.20 for SP1, my system is on SP2. And I can't install it. I don't have any computer with SP1. Is there any trick to install 6.20 under SP2?
Thank you in advance.
-
Hi wello,
are you really sure to have SP2 installed?
The minimum system requirement is XP SP1.
Not the maximum :) So SP2 runs well, too.
I would bet, that you haven't SP1 installed.
Please check your system:
Click Start -> Properties -> Systemsettings -> System
If you see Service Pack 1 or Service Pack 2 (like the attached picture) than come back.
Otherwise download and install SP2 from Microsoft Download Page:
http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&DisplayLang=en
best regards
Werner
-
Thanks a lot ;)
I thought I do have SP2 installed but I didn't even have SP1 (not my computer, I don't know why there wasn't even SP1 installed :) ). No I installed SP2 and ES 6.20 pro is working fine :) Thanks for giving me a clue. Regards.