Installing EasySoft 6.21 pro upgrade

[gelcoat]

I have downloaded the file for the 6.21 upgrade, however it starts to load and then stops with the message " you do not have the required software 6.10 -6.20 pro. I know I have the correct software
and in the ? (about) field in the software it tells me I have 6.20. any Ideas all help appreciated

[KressSwiss]

Hi
Are you sure you have 6.20? Have you testet it by questionmarkt at the toolbar on top?

[gelcoat]

Hi Ya Kress

Yes I have used the ? on the toolbar and then the about button and it definitly say's version 6.20 pro

[Knodelpa]

Hi,
witch build nr you have ??

[gelcoat]

Hi

Build 3210

[Knodelpa]

Hi gelcoat,

your build nr can't updatet. You must deinstall your easysoft, then install your original easysoft 6.10 or 6.11 or 6.20. After this installation the update works !!

Greetings
Paul

[gelcoat]

Many thanks